Privacy policy

Effective Date: 2026-01-03

1. Introduction

This Privacy Policy explains how CareWay Living LLC ("CareWay Living," "we," "our," or "us") collects, uses, discloses, and protects personal information when you visit, interact with, or make a purchase from carewayliving.com (the "Site").

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

📦 Fulfillment & Business Model Disclosure

CareWay Living is an independent online retailer operated by CareWay Living LLC. We are not a manufacturer. Products are curated and sourced from trusted third-party U.S.-based suppliers and manufacturers who fulfill and ship orders directly to customers on our behalf.

When you place an order, your shipping and contact information is shared with our supplier or manufacturer partner solely for the purpose of order fulfillment, delivery coordination, and return processing. CareWay Living LLC acts as the seller of record and is your sole point of contact for all order inquiries, returns, and customer support.

⚕️ Medical & Assistive Device Disclaimer

CareWay Living sells mobility and assistive products — including mobility scooters, power wheelchairs, patient lifts, stair lifts, and recliners — intended to support independence and accessibility. These products are not medical devices prescribed or recommended by a licensed healthcare provider unless explicitly stated on the product listing.

The products sold on carewayliving.com are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions, specifications, and any accessibility or comfort-related claims are provided for informational purposes only and do not constitute medical advice, clinical guidance, or a substitute for professional healthcare consultation.

Always consult a qualified and licensed healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device — particularly if you have a pre-existing medical condition, physical limitation, or specific clinical need. CareWay Living LLC is not liable for any injury, adverse outcome, or harm arising from the use or misuse of any product purchased through this website.

2. Information We Collect

We may collect personal information in the following categories:

2.1 Information You Provide Directly

Contact details, including your name, email address, and phone number
Shipping and billing address
Order information, including products purchased, order number, and transaction details
Information you provide when contacting us for customer service, support, warranty, return, or general inquiries
Any information you submit through forms, surveys, reviews, or promotional opt-ins

2.2 Information Collected Automatically

IP address, browser type, device type, operating system, and language preferences
Usage information, including pages visited, time spent on the Site, referring and exit pages, and interaction data
Approximate location information inferred from your IP address
Cookies, pixels, tags, and similar technologies as described in Section 7

2.3 Payment Information

Payments are processed by third-party payment processors, including Shopify Payments and any other payment providers enabled on the Site. We do not store your full payment card number. Payment processors may collect payment and fraud-prevention data subject to their own privacy policies and terms.

3. Sources of Information

We may collect personal information from the following sources:

Directly from you when you place an order, contact us, or submit information through the Site
Automatically through your browser or device when you use the Site
From service providers, payment processors, fraud-prevention vendors, shipping carriers, and business partners involved in order processing and Site operations
From our U.S.-based supplier and manufacturer partners when necessary to fulfill, track, or resolve orders
From social media platforms or third-party integrations if you choose to interact with us through those services

4. How We Use Your Information

We may use personal information for the following business and commercial purposes:

To process, confirm, fulfill, and deliver orders — including transmitting necessary information to our U.S.-based supplier or manufacturer partners for direct-to-consumer fulfillment
To provide customer support, respond to questions, and handle returns, exchanges, warranty requests, and shipping issues
To communicate with you regarding orders, account activity, updates, and service-related notices
To verify transactions and detect, prevent, or investigate fraud, abuse, or security incidents
To improve the Site, product offerings, marketing efforts, and customer experience
To maintain internal records, accounting, tax, and compliance documentation
To comply with legal obligations, enforce our policies, and protect our rights and interests
To send promotional or marketing communications if you have opted in or where permitted by law

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process your information because:

It is necessary to perform a contract or take steps at your request before entering into a contract
It is necessary for our legitimate business interests, such as fraud prevention, business operations, analytics, and Site improvement
It is necessary to comply with legal and regulatory obligations
You have provided consent, where consent is required

6. How We Share Your Information

We may disclose personal information to the following categories of recipients:

Service providers that assist with website hosting, ecommerce operations, analytics, communications, customer support, and marketing tools
Payment processors and fraud-prevention providers for payment handling, verification, and security monitoring
U.S.-based suppliers, manufacturers, shipping carriers, freight, and logistics partners when necessary to fulfill orders, coordinate direct-to-consumer delivery, arrange returns, or process warranty claims
Professional advisors and compliance parties including legal, accounting, insurance, or regulatory entities when necessary
Governmental authorities or law enforcement if required by law, court order, subpoena, or valid legal process
Successors or transaction parties in the event of a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets

We do not sell your personal information for monetary consideration.

7. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate the Site, maintain security, remember preferences, analyze performance, and improve our advertising and customer experience.

Essential cookies: necessary for core Site functionality, including checkout, fraud prevention, and session management
Analytics cookies: help us understand Site traffic, user behavior, and performance
Marketing cookies: may be used to measure ad effectiveness, personalize advertising, and support remarketing when enabled

You may manage or block cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality, checkout flow, or user experience.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, provide customer service, maintain records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, deletion of, or portability of your personal information, or to object to or restrict certain processing activities.

You may also opt out of marketing communications at any time by using the unsubscribe mechanism in our messages or by contacting us directly.

To exercise any applicable privacy rights, contact us at support@carewayliving.com. We may request information to verify your identity before responding to your request.

11. Children's Privacy

The Site is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.

12. International Visitors

The Site is operated from the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in our sole discretion. Any changes become effective upon posting the updated Privacy Policy on the Site with a revised Effective Date. Your continued use of the Site after any update constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

Legal Entity: CareWay Living LLC
Store Name: CareWay Living
Email: support@carewayliving.com
Phone: 1-727-233-7940
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Hours: Monday to Friday, 9 AM to 5 PM EST

CareWay Living LLC (operating as CareWay Living)
Email: support@carewayliving.com
Phone: 1-727-233-7940
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Hours: Monday to Friday, 9 AM – 5 PM EST

Disclaimer: CareWay Living is an independent online retailer operated by CareWay Living LLC. We are not a manufacturer. Products are sourced from and fulfilled directly by third-party U.S.-based suppliers and manufacturers. Product descriptions, images, and specifications are provided by the manufacturer and are subject to change. CareWay Living is not affiliated with or endorsed by any featured brand unless explicitly stated.

⚕️ Medical Disclaimer: Products sold on CareWay Living are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions are for informational purposes only and do not constitute medical advice. Always consult a qualified healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device.

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