Login

Cart

Your cart is empty

Refund policy

Effective Date: 2026-02-10

1. Overview

This Return and Refund Policy ("Policy") explains the terms and conditions governing returns, refunds, replacements, and cancellations for purchases made through carewayliving.com. By placing an order with CareWay Living, you agree to this Policy.

Summary

  • Region: United States
  • Return window: 30 calendar days from the date of delivery
  • Damage / defect reporting window: within 48 hours of delivery
  • Eligible returns: approved returns for defective, damaged, incorrect, and certain non-defective items that meet the conditions below
  • Return shipping: customer is responsible for return shipping costs unless the return is due to a verified defective, damaged, or incorrect item
  • Restocking fee: up to 25% of the product price for approved non-defective returns
  • Shipping charges: orders over $100 receive free shipping; orders under $100 are subject to a $60 shipping charge
  • Original shipping charges: non-refundable, except where required by law or where the return is due to our error
  • Fulfilled by: U.S.-based third-party suppliers and manufacturers (direct-to-consumer); approved returns ship to the supplier/manufacturer return facility — not to our Florida business address

📦 Fulfillment & Business Model Disclosure

CareWay Living is an independent online retailer operated by CareWay Living LLC. We are not a manufacturer. Products are curated and sourced from trusted third-party U.S.-based suppliers and manufacturers. We do not stock, handle, or ship products from our own facilities.

Direct from Supplier to Consumer: When you place an order, it is transmitted to our U.S.-based supplier or manufacturer partner, who fulfills and ships the order directly to your delivery address on our behalf. CareWay Living LLC acts as the seller of record and is your sole point of contact for all order inquiries, returns, and customer support.

Because orders ship directly from our supplier or manufacturer partners, approved returns must be shipped to the designated U.S.-based supplier or manufacturer return facility — not to our Florida business address. Return instructions provided upon approval will include the correct return address.

⚕️ Medical & Assistive Device Disclaimer

CareWay Living sells mobility and assistive products — including mobility scooters, power wheelchairs, patient lifts, stair lifts, and recliners — intended to support independence and accessibility. These products are not medical devices prescribed or recommended by a licensed healthcare provider unless explicitly stated on the product listing.

The products sold on carewayliving.com are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions, specifications, and any accessibility or comfort-related claims are provided for informational purposes only and do not constitute medical advice, clinical guidance, or a substitute for professional healthcare consultation.

Always consult a qualified and licensed healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device — particularly if you have a pre-existing medical condition, physical limitation, or specific clinical need. Suitability of any product for a particular individual's medical or physical condition is the sole responsibility of the purchaser and their healthcare team.

CareWay Living LLC is not liable for any injury, adverse outcome, or harm arising from the use or misuse of any product purchased through this website.

2. Business and Contact Information

To request a return, report an issue, or ask questions regarding this Policy, contact:

  • Legal Entity: CareWay Living LLC
  • Store Name: CareWay Living
  • Email: support@carewayliving.com
  • Phone: 1-727-334-7884
  • Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
  • Hours: Monday to Friday, 9 AM to 5 PM EST

3. Return Authorization Requirement

All returns require prior authorization from CareWay Living. Any item sent back without prior approval may be refused, delayed, or deemed ineligible for refund or replacement. Return instructions, including any approved label or pickup process, will be provided only after review of your request.

4. Eligibility for Returns

Subject to this Policy, a return may be approved only if all of the following conditions are satisfied:

  • The return request is submitted within 30 calendar days of delivery
  • The item is unused, uninstalled, in substantially original condition, and returned with original packaging, manuals, accessories, and components where applicable
  • The item is not designated as non-returnable or final sale
  • The item is returned in compliance with the instructions provided by CareWay Living

For damaged, defective, or incorrect items, you must notify us within 48 hours of delivery to preserve eligibility for a damage, defect, or wrong-item claim.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and provide sufficient information for review, including:

  • Your order number
  • Photographs of the item, packaging, shipping label, and any visible damage
  • A clear written description of the issue

Upon verification, we may, at our sole discretion, offer a replacement, refund, store credit, prepaid return label, or pickup arrangement, depending on the product, supplier requirements, and the nature of the issue. Because products are fulfilled by our supplier or manufacturer partners, returns for damaged or defective items must be shipped to the designated supplier or manufacturer return facility — return instructions provided upon approval will include the correct U.S. return address.

6. Non-Defective Returns

Approved returns for non-defective items are accepted only when the product meets all eligibility requirements in this Policy. Non-defective returns are subject to the following:

  • The customer is responsible for all return shipping costs
  • If CareWay Living provides a label or pickup service for convenience, the associated cost may be deducted from the refund
  • A restocking fee of up to 25% of the product price may apply
  • Original shipping charges are not refunded
  • If the order originally qualified for free shipping over $100, CareWay Living reserves the right to deduct the outbound shipping value from the refund where permitted by law, particularly if the return causes the order value to fall below the free shipping threshold
  • If the original order was under $100, the $60 shipping charge is non-refundable once shipment has occurred

7. Return Shipping and Timing

Once a return is approved, the item must be shipped or made available for pickup within 7 calendar days, unless otherwise stated in writing by CareWay Living.

CareWay Living is not responsible for items lost, damaged, or delayed in transit during unauthorized or customer-arranged return shipments. We recommend retaining tracking and shipping records for your return.

8. Refunds

Refunds are issued only after the returned item is received and inspected at the designated supplier or manufacturer return facility, or after a claim is otherwise verified. Approval of a return does not guarantee a full refund.

  • Approved refunds are issued to the original payment method
  • Refunds are typically processed within 7 business days after inspection and approval
  • Bank, card issuer, and payment processor timelines may extend the posting date
  • Refunds may be reduced by restocking fees, return shipping charges, original outbound shipping charges, and any other applicable deductions disclosed in this Policy or permitted by law

9. Replacements and Exchanges

Where available and appropriate, CareWay Living may offer a replacement rather than a refund for damaged, defective, or incorrect items.

Exchanges for a different model, variation, or item are not guaranteed and depend on product availability, supplier/distributor approval, and current pricing. If an exchange is approved, additional shipping charges, price differences, or restocking fees may apply.

10. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items reported as damaged, defective, or incorrect after the 48-hour reporting window
  • Items returned after the 30-day return window
  • Items that have been used, installed, assembled, modified, or are not in original condition
  • Custom-made, made-to-order, personalized, or special-order items
  • Clearance, closeout, or final sale items
  • Items missing original parts, packaging, manuals, or accessories
  • Items damaged by misuse, improper handling, neglect, accident, or normal wear and tear
  • Any item designated on the product page as non-returnable

11. Order Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once an order has entered fulfillment, processing, freight scheduling, or shipment, cancellation may no longer be possible
  • If cancellation after processing is permitted, administrative fees, supplier cancellation charges, or shipping-related charges may be deducted where applicable
  • Orders canceled after shipment must follow the return procedures in this Policy

12. Refused Deliveries and Undeliverable Orders

If an order is refused at delivery or returned as undeliverable due to an incorrect address, failed delivery coordination, or customer unavailability, CareWay Living may deduct return shipping charges, storage fees, restocking fees, and original shipping charges from any refund, where applicable.

13. Chargebacks and Disputes

We encourage customers to contact us first to resolve any issue before initiating a payment dispute or chargeback. Initiating a chargeback for an order that remains subject to this Policy may delay resolution while the matter is reviewed by the payment processor.

14. Limitation and Reservation of Rights

CareWay Living reserves the right to deny any return, refund, exchange, or cancellation request that does not comply with this Policy, that appears fraudulent or abusive, or that is otherwise inconsistent with applicable law, supplier restrictions, or carrier requirements.

15. Legal Rights

This Policy does not limit any rights you may have under applicable consumer protection laws. In the event of a conflict between this Policy and applicable law, applicable law will govern.

16. Changes to This Policy

CareWay Living may update or modify this Policy at any time by posting the revised version on this page. The updated Policy becomes effective upon posting unless otherwise stated.

By purchasing from CareWay Living, you acknowledge that you have read and agree to this Return and Refund Policy.

CareWay Living LLC (operating as CareWay Living)
Email: support@carewayliving.com
Phone: 1-727-334-7884
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Hours: Monday to Friday, 9 AM – 5 PM EST

Disclaimer: CareWay Living is an independent online retailer operated by CareWay Living LLC. We are not a manufacturer. Products are sourced from and fulfilled directly by third-party U.S.-based suppliers and manufacturers. Product descriptions, images, and specifications are provided by the manufacturer and are subject to change. CareWay Living is not affiliated with or endorsed by any featured brand unless explicitly stated.

⚕️ Medical Disclaimer: Products sold on CareWay Living are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions are for informational purposes only and do not constitute medical advice. Always consult a qualified healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device.

Return & Refund Policy | Shipping Policy | Privacy Policy | Terms of Service | Legal Notice