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Terms of service

Effective Date: 2026-01-03

1. Introduction

Welcome to CareWay Living LLC ("CareWay Living," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of carewayliving.com (the "Website"), including any related pages, features, content, products, and services made available through the Website (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree to these Terms, you must not access or use the Services.

📦 Fulfillment & Business Model Disclosure

CareWay Living is an independent online retailer operated by CareWay Living LLC. We are not a manufacturer. Products are curated and sourced from trusted third-party U.S.-based suppliers and manufacturers who fulfill and ship orders directly to customers on our behalf.

When you place an order, it is transmitted to our U.S.-based supplier or manufacturer partner, who ships the product directly to your delivery address. CareWay Living LLC acts as the seller of record and is your sole point of contact for all order inquiries, returns, and customer support. Approved returns are shipped to the designated supplier or manufacturer return facility — not to our Florida business address.

⚕️ Medical & Assistive Device Disclaimer

CareWay Living sells mobility and assistive products — including mobility scooters, power wheelchairs, patient lifts, stair lifts, and recliners — intended to support independence and accessibility. These products are not medical devices prescribed or recommended by a licensed healthcare provider unless explicitly stated on the product listing.

The products sold on carewayliving.com are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions, specifications, and any accessibility or comfort-related claims are provided for informational purposes only and do not constitute medical advice, clinical guidance, or a substitute for professional healthcare consultation.

Always consult a qualified and licensed healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device — particularly if you have a pre-existing medical condition, physical limitation, or specific clinical need. CareWay Living LLC is not liable for any injury, adverse outcome, or harm arising from the use or misuse of any product purchased through this website.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you use the Services on behalf of a business or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information as needed
  • Use the Services only for lawful purposes and in accordance with these Terms

3.2 Account Responsibilities

You are solely responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Promptly notifying us of any unauthorized access, use, or security breach involving your account

3.3 Suspension or Closure

We reserve the right to suspend, restrict, or terminate accounts at our discretion where necessary to protect the Services, comply with law, address fraud or abuse, or enforce these Terms.

4. Orders and Payment

4.1 Product Availability

All products displayed on the Website are subject to availability and may be withdrawn, modified, or discontinued at any time without prior notice. We reserve the right to limit order quantities or reject any order in our sole discretion.

4.2 Pricing

Prices and product information are subject to change without notice. While we strive for accuracy, errors in pricing, availability, descriptions, images, or specifications may occur. In the event of an error, we reserve the right to cancel, refuse, or limit any order placed for the affected product.

4.3 Payment Terms

  • Accepted Payment Methods: Payment methods made available at checkout
  • Payment Processing: Payments are processed by Shopify Payments and/or other third-party payment providers enabled on the Website
  • Authorization: By submitting an order, you authorize us and our payment processors to charge the selected payment method for the full order amount, including applicable shipping, taxes, and fees
  • Billing Information: You agree to provide current, complete, and accurate payment and billing information

4.4 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept, reject, limit, or cancel any order for reasons including, without limitation:

  • Product unavailability
  • Pricing or listing errors
  • Issues with payment authorization or verification
  • Suspected fraud, resale abuse, or unauthorized transactions
  • Shipping restrictions or supplier limitations

5. Shipping and Delivery

5.1 Shipping Policy

Shipping terms, transit estimates, delivery timelines, and shipping charges are governed by our Shipping Policy. Because products are fulfilled directly by our U.S.-based supplier and manufacturer partners, shipping estimates are not guaranteed and may vary due to carrier delays, supplier availability, freight scheduling, weather, or other events outside our control.

5.2 Risk of Loss

Unless otherwise required by applicable law, risk of loss and title to products pass to you upon delivery of the order to the shipping carrier or freight provider.

5.3 Delivery Conditions

You are responsible for providing an accurate shipping address and for being available to receive deliveries where required. Additional charges may apply for failed delivery attempts, address corrections, storage fees, redelivery, or refused shipments.

6. Returns, Refunds, and Cancellations

Returns, refunds, replacements, exchanges, and cancellations are subject to our Return and Refund Policy. Because products are fulfilled directly by our supplier and manufacturer partners, approved returns must be shipped to the designated supplier or manufacturer return facility — not to our Florida business address. Return instructions provided upon approval will include the correct return address.

By placing an order, you acknowledge that return eligibility, restocking fees, non-refundable shipping charges, and cancellation limitations may apply.

7. Intellectual Property Rights

7.1 Ownership

All content, materials, and functionality on the Website, including text, graphics, logos, icons, images, videos, design elements, layout, software, and other materials, are owned by or licensed to CareWay Living and are protected by intellectual property, trademark, copyright, and other applicable laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website for your personal, lawful, and non-commercial use.

7.3 Restrictions

You agree not to, directly or indirectly:

  • Copy, reproduce, republish, upload, post, transmit, distribute, or exploit any portion of the Services without our prior written consent
  • Use our trademarks, branding, meta tags, hidden text, or other proprietary content without written authorization
  • Reverse engineer, scrape, extract, or misuse content or data from the Website

8. User Content

8.1 Submissions

If you submit reviews, feedback, suggestions, messages, or other content ("User Content"), you grant CareWay Living a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, adapt, and publish that User Content for the purpose of operating, improving, marketing, and supporting the Services.

8.2 Responsibility for User Content

You are solely responsible for any User Content you provide and represent that you have all rights necessary to submit it.

8.3 Prohibited Content

You agree not to submit User Content that:

  • Is unlawful, fraudulent, misleading, harmful, abusive, harassing, defamatory, obscene, or invasive of privacy
  • Violates any third-party intellectual property, publicity, privacy, or proprietary rights
  • Contains malware, spam, or malicious code

9. Prohibited Activities

You agree not to engage in any of the following:

  • Violating laws or rights: using the Services for any unlawful purpose or in violation of applicable laws or regulations
  • Disruption: interfering with the operation, security, or integrity of the Website or any connected system
  • Unauthorized access: attempting to gain unauthorized access to any account, system, or network related to the Services
  • Abuse: transmitting spam, malicious code, bots, automated scraping tools, or harmful content
  • Misrepresentation: impersonating another person or entity or submitting false information

10. Medical and Product Information Disclaimer

Product descriptions, specifications, educational content, and other information on the Website are provided for general informational purposes only and are not intended as medical, clinical, therapeutic, or legal advice.

Nothing on the Website should be interpreted as a diagnosis, treatment recommendation, or guarantee of any health-related result. CareWay Living sells mobility and assistive devices — including mobility scooters, power wheelchairs, patient lifts, stair lifts, and recliners — to support independence and accessibility. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You are responsible for evaluating whether a product is appropriate for your intended use. Always consult a qualified healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device, particularly if you have a pre-existing medical condition, physical limitation, or specific clinical need. CareWay Living LLC is not liable for any injury, adverse outcome, or harm arising from the use or misuse of any product purchased through this website.

11. Disclaimers

11.1 "As Is" and "As Available"

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

11.2 No Guarantee

We do not warrant that:

  • The Services will be uninterrupted, secure, timely, or error-free
  • Product listings, descriptions, images, specifications, or availability information will always be accurate, complete, or current
  • Any defects or errors will be corrected immediately or at all times

12. Limitation of Liability

To the fullest extent permitted by law, CareWay Living LLC and its owners, directors, officers, employees, contractors, affiliates, agents, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, business interruption, or loss of goodwill, arising out of or related to your use of or inability to use the Services.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Services shall not exceed the amount paid by you to CareWay Living for the specific order or product giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless CareWay Living LLC and its affiliates, officers, employees, agents, contractors, suppliers, and service providers from and against any claims, demands, liabilities, damages, losses, judgments, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any law or the rights of any third party
  • Any User Content or information you submit

14. Termination

We may suspend, restrict, or terminate your access to the Services immediately and without prior notice if we believe you have violated these Terms, engaged in fraud or abuse, created risk or possible legal exposure, or where necessary for security, operational, or compliance purposes.

15. Governing Law

These Terms and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any claim, you agree to first contact us at support@carewayliving.com and attempt to resolve the matter informally in good faith.

16.2 Arbitration

If a dispute cannot be resolved informally, then to the fullest extent permitted by law, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association. The arbitration shall take place in Florida, United States, unless otherwise required by law.

16.3 Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute shall be resolved only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, representative, or private attorney general proceeding.

16.4 Exceptions

Nothing in this section prevents either party from bringing an eligible claim in small claims court or seeking injunctive or equitable relief for misuse or infringement of intellectual property rights.

17. Changes to Terms

We may modify these Terms at any time in our sole discretion. Updated Terms become effective upon posting on the Website unless otherwise stated. Your continued use of the Services after the updated Terms are posted constitutes your acceptance of the changes.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 Entire Agreement

These Terms, together with our posted policies — including the Privacy Policy, Shipping Policy, and Return and Refund Policy — constitute the entire agreement between you and CareWay Living LLC regarding the Services and supersede all prior or contemporaneous communications or understandings.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale, or transfer of assets or business.

19. Contact Information

If you have any questions about these Terms, please contact us:

  • Legal Entity: CareWay Living LLC
  • Store Name: CareWay Living
  • Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
  • Email: support@carewayliving.com
  • Phone: 1-727-233-7940
  • Hours: Monday to Friday, 9 AM to 5 PM EST

CareWay Living LLC (operating as CareWay Living)
Email: support@carewayliving.com
Phone: 1-727-233-7940
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Hours: Monday to Friday, 9 AM – 5 PM EST

Disclaimer: CareWay Living is an independent online retailer operated by CareWay Living LLC. We are not a manufacturer. Products are sourced from and fulfilled directly by third-party U.S.-based suppliers and manufacturers. Product descriptions, images, and specifications are provided by the manufacturer and are subject to change. CareWay Living is not affiliated with or endorsed by any featured brand unless explicitly stated.

⚕️ Medical Disclaimer: Products sold on CareWay Living are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions are for informational purposes only and do not constitute medical advice. Always consult a qualified healthcare provider, occupational therapist, or mobility specialist before purchasing or using any mobility or assistive device.

Return & Refund Policy | Shipping Policy | Privacy Policy | Terms of Service | Legal Notice